win368 Privacy Policy
This page describes what we collect when you use win368 and how we keep that data protected. We take your privacy seriously — your personal information is encrypted, stored securely, and never sold to third parties. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or place a bet on Liga 1, live roulette, or any other game, we collect specific data to verify your identity, process your transactions, and comply with regulations in the jurisdictions where we operate.
Our privacy practices reflect our commitment to transparency. We explain exactly what data we collect, why we collect it, who has access to it, and how long we keep it. You have rights over your data — you can request a copy of what we hold, ask us to correct inaccuracies, or request deletion subject to legal retention requirements. This policy applies to all win368 users, whether you access our platform via Android app, iOS browser, or desktop.
If you have questions about how we handle your data, contact our support team through your account dashboard or reach out directly using the contact information at the end of this policy.
What Data We Collect on win368
Account creation and identity verification
When you sign up for win368, we collect your email address, phone number, and a password of your choice. We use your email and phone to verify your identity and send you account notifications — match alerts, deposit confirmations, withdrawal status updates. Before your first withdrawal, we require identity verification: you upload a valid government-issued ID (passport, national ID card, or driver's license) and confirm your phone number via SMS code. We store this information securely to prevent fraud and comply with anti-money-laundering regulations in jurisdictions where we operate.
We also collect your full name, date of birth, and residential address during verification. This data is encrypted and stored on servers that may be located outside your jurisdiction — we use industry-standard encryption (TLS 1.2 or higher) to protect data in transit and at rest. We do not share your ID image or personal details with third parties except where required by law or to prevent fraud.
Payment and transaction data
When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we collect transaction records including the amount, date, time, and payment method. We do not store your full bank account number or credit card details — payment processors handle that data directly. We retain transaction records for accounting, tax compliance, and fraud prevention purposes. These records are accessible only to authorized win368 staff and our compliance team.
Your withdrawal history is also recorded. When you request a payout, we log the amount, destination payment method, timestamp, and settlement status. We review each withdrawal for compliance before processing — this review typically takes 1–2 business days. We keep withdrawal records for seven years to comply with financial regulations.
Betting and gameplay data
We collect records of every bet you place on win368 — the game type (Liga 1 football, live roulette, Aviator slot, etc.), stake amount, odds, outcome, and settlement time. This data helps us detect unusual patterns, prevent fraud, and settle disputes. Your bet history is visible in your account dashboard and remains there indefinitely unless you request deletion. We use aggregated, anonymized betting data to improve our platform and understand user preferences — we never identify you in this analysis.
Device and usage data
When you access win368 via our Android app or iOS browser, we collect information about your device — device type, operating system version, app version, and unique device identifier. We also log your IP address, browser type, and pages visited. This data helps us troubleshoot technical issues, optimize performance, and detect security threats. We use cookies and similar tracking technologies to remember your login session and preferences (language, notification settings, etc.). You can disable cookies in your browser settings, though this may affect your experience on win368.
We collect usage data such as session duration, features accessed, and error logs. This information helps us understand how you use win368 and identify areas for improvement. We do not use this data to profile you or make automated decisions about your account.
Our Data Protection Practices on win368
How we use your data
We use your data for the following purposes: (1) to verify your identity and comply with KYC and anti-money-laundering regulations; (2) to process deposits and withdrawals; (3) to settle bets and calculate payouts; (4) to detect and prevent fraud, money laundering, and unauthorized account access; (5) to send you account notifications and match alerts (if you've enabled push notifications); (6) to respond to your support requests; (7) to comply with legal obligations and court orders; and (8) to improve our platform and user experience through aggregated analysis.
We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to advertisers, data brokers, or other third parties. We do not use your data to make automated decisions that significantly affect you — all account restrictions or closures are reviewed by a human team member.
Third-party processors and data sharing
We work with third-party service providers who process your data on our behalf. These include payment processors (who handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity verification providers (who confirm your ID), and cloud hosting providers (who store our servers). All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not allow them to use your data for their own marketing or business purposes.
We may disclose your data if required by law — for example, if a court orders us to provide information to law enforcement, or if we're required to comply with financial regulations in jurisdictions where we operate. We will notify you of such requests unless legally prohibited from doing so.
Data retention and deletion
We retain your account data (name, email, phone, ID) for as long as your account is active, plus seven years after closure for legal and compliance purposes. We retain transaction records (deposits, withdrawals, bets) for seven years to comply with financial regulations. We retain device and usage logs for 90 days, then delete them. You can request deletion of your account and associated data at any time — we will delete non-essential data immediately, though we must retain transaction records and identity verification data for the seven-year legal retention period.
Your rights regarding your data
You have the right to request a copy of all personal data we hold about you. You can request correction of inaccurate data, request deletion of non-essential data, or object to certain types of processing. To exercise these rights, contact our support team through your account dashboard. We will respond to your request within 30 days. You also have the right to lodge a complaint with your local data protection authority if you believe we've violated your privacy rights.
Security measures
We protect your data using encryption, secure servers, and access controls. Your password is hashed (not stored in plain text), and we recommend enabling two-factor authentication (2FA) for additional security. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we will notify affected users and relevant authorities as required by law.
However, no security system is perfect. We cannot guarantee absolute protection against all threats. You are responsible for keeping your password confidential and logging out of your account when using shared devices.
Cookies and tracking
We use cookies to remember your login session, store your preferences, and analyze how you use win368. Essential cookies are necessary for the platform to function — you cannot disable these without breaking your account access. Analytics cookies help us understand user behavior and improve our platform. You can disable non-essential cookies in your browser settings. Third-party analytics providers (such as Google Analytics) may also place cookies on your device — you can opt out through their privacy settings.
Contact and complaints
If you have questions about this privacy policy or how we handle your data, contact our support team through your win368 account dashboard. If you believe we've violated your privacy rights, you can lodge a complaint with your local data protection authority. We are committed to resolving privacy concerns promptly and transparently.
This privacy policy was last updated in 2024 and may be revised periodically. We will notify you of material changes via email or through your account dashboard. Your continued use of win368 after changes take effect constitutes your acceptance of the updated policy.